FAQ – Frequently Asked Questions

🛒 Order & Shipping

Which countries do you ship to?
We currently ship to Italy, Austria, and Germany.

 

How long does delivery take?

Delivery usually takes 1-3 business days after dispatch, depending on the destination country.

 

When will my order be shipped?
Orders are usually processed and shipped within 1-2 business days.

 

Is shipping free?
Yes, shipping is free.

 

Can I change or cancel my order?
Please contact us as soon as possible at info@cordimela.it.
If your order has not yet been shipped, we can usually accommodate changes or cancellations.

 

💳 Payment

Which payment methods do you accept?
We accept the following payment methods:

• Credit Card (Visa, Mastercard, American Express)
• PayPal
• Klarna
• Bank transfer

 

When will my payment be debited?
Payment is debited immediately upon completion of the order.
For bank transfers, your order will be shipped after receipt of payment.

 

🍏 Product

What is Cordimela?
Cordimela is a high-quality apple balsamic vinegar, made from carefully selected apples and with a special focus on quality and taste.

 

What distinguishes you from conventional balsamic vinegar?
Unlike classic grape-based balsamic vinegar, Cordimela is apple-based and offers a unique, fresh, and balanced flavor profile.

 

How do I use Cordimela?
Cordimela is excellent for salads, vegetables, meat dishes, cheese, or as a special note in desserts.

 

How long is the product shelf-stable?
The exact best-before date can be found on the packaging.
Due to its natural properties, the product has a long shelf life.

 

How should I store Cordimela?
Store in a cool, dry place, protected from direct sunlight.

 

Is the product organically certified?
Yes, our product complies with applicable organic standards (see product page for details).

 

🔄 Returns & Revocation

Can I return my order?
Yes, you have the right to cancel your order within 14 days.

 

Who bears the return shipping costs?
The cost of return shipping is borne by the customer, unless there is a defect or damage to the product.

 

When will I receive my refund?
After receipt and inspection of the return, the refund will be processed within 14 days using the original payment method.

 

Can I return opened products?
For reasons of health protection, opened or unsealed food products cannot be returned.

 

📦 Miscellaneous

What do I do if my product arrives damaged?
Please contact us immediately at info@cordimela.it with a brief description and, if applicable, photos.
We will take care of a solution as quickly as possible.

 

Is Cordimela suitable as a gift?
Yes, our product is an excellent and special gift for connoisseurs.

 

How can I contact you?
You can reach us at any time by email at info@cordimela.it.

We usually respond to your inquiry within 24 hours.